Items may be exchanged within 30 days from the date of receipt.
Items can be exchanged only if in original and resalable condition, unused, with all tags attached, and original packaging intact accompanied by a receipt or proof of purchase.
Returned items may be exchanged with a credit voucher valid for 180 days from the date of return.
Items purchased during a sale, special offer or promotion may only be exchanged at the same purchase price.
No item may be refunded except in the event of a manufacturer defect and our inability to fix or exchange the item with another identical one. The refund validity period for defective items is 7 days from date of receipt. In such case, a credit will be applied to your credit card or original method of payment. For credit card returns there is often some processing time before a refund is posted, you may follow-up with your bank or credit card company.
Items can be exchanged in store or shipped. To exchange your item please send us an email at Roomours.Support@saragroup.com with the item details, original invoice, and reason for exchange.
Shipping cost for returned items is paid by the customer.
While all information is presented in good faith and believed to be correct, some errors may occur. In such events, Roomours reserves the right to cancel or reject the order.
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